James Metcalfe
A complaint, no matter how justified and fair it might be in reality, can sometimes be an awkward and unappealing ordeal to have to go through. The issues of trying to come across well whilst simultaneously getting what you want from the situation can lead some to question what the best course of action might be for going forward. These 5 great tips from these two experts will help you unlock the best complaint possible and leave you with a resolved and positive situation.
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#1 Know What You Want
Know what you want to happen as a result of the complaint. Do you want a specific action, do you need an apology, or do you simply want to be heard? Whichever it is, be sure you build the complaint around what you want, and ask for it clearly and politely.
Contributor: Adam Cole, A Jazz Musician Who Writes Books at acole
#2 Be Gracious
It helps when lodging a complaint to begin by saying something gracious, or expressing gratitude towards the person with whom you are communicating. Thanks for taking the time to listen. Thanks for your excellent work over the years. This increases the chance your complaint will be received.
The language in a complaint should be concrete and specific. Emotional judgments, character assassination, none of these things are likely to win you an ally to achieve your objective. Say what the problem is in three sentences or less.
Contributor: Adam Cole, A Jazz Musician Who Writes Books at acole
#3 Be Hopeful
Be hopeful - assuming that help is on the way, structures your complaint with the spirit that a resolution is in the making. The overall expectation of a resolution is all you need to create one.
We turn off when put off so use your charm in your favor.
Contributor: Kimberly Friedmutter CHt, author of 'Subconscious Power
#4 No Blame Gaming
No blame-eliminating a person as the reason for your upset allows the process to flow faster. When management is sidetracked with employee questioning and assessment, it gets in the way of a speedy resolution. Complaints should be clear about the problematic issue not the employee that caused it. Management can handle that issue after you are satisfied.
Contributor: Kimberly Friedmutter CHt, author of 'Subconscious Power'
#5 Be Accurate
Make sure your information is correct. With a proper complaint, people will run to help you so keep your information limited to what is needed and make sure you fact check before you go further. Misinformation will only take longer in getting you satisfied.
Contributor: Kimberly Friedmutter CHt, author of 'Subconscious Power'
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