Know What You Want (1/15)

List item

Know what you want to happen as a result of the complaint.  Do you want a specific action, do you need an apology, or do you simply want to be heard?  Whichever it is, be sure you build the complaint around what you want, and ask for it clearly and politely.

Contributor: Adam Cole, A Jazz Musician Who Writes Books at acole

Written by James Metcalfe

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.