James Metcalfe
No blame-eliminating a person as the reason for your upset allows the process to flow faster. When management is sidetracked with employee questioning and assessment, it gets in the way of a speedy resolution. Complaints should be clear about the problematic issue not the employee that caused it. Management can handle that issue after you are satisfied.
Contributor: Kimberly Friedmutter CHt, author of ‘Subconscious Power‘
