In The Million Dollar Greeting, veteran hospitality expert Dan Sachs documents his travels across the US and Canada, interviewing leaders from both large and small companies a like, including Ari Weinzweig (Zingerman’s Delicatessen), Rob Siefker (Zappos), Mike McDerment (FreshBooks), Mark Hoplamazian (Hyatt Hotels), Paul Spiegelman (BerylHealth), and many others.
These case studies feature companies that are consistently profitable, with their success tied to their exceptional customer service, and explain how the hospitality sector’s customer satisfaction best practices can be applied to any industry to meet their goals and expectations.
Want to read more reviews of this book or buy it? Check out the links below:
Contributor: Janie Mackenzie from Smith Publicity