Create Helpdesk tickets using Alexa (2/6)

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Rather than offering a fully staffed phone support option, businesses can create an Alexa skill to provide first tier support. The skill can offer product how-to support and provide support to common questions. The same skill can also provide up-sell opportunities. If they have further questions then the skill can contact the company directly to assist with the query.

Contributors: Amar Trivedi from AmDee

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Written by Zak Parker

Journalist, writer, musician, professional procrastinator. I'll add more here later.

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