Nat Sauteed
Looking to start up a potentially lucrative and successful business in New Zealand? An international call centre could be a great investment.
The call centre industry is booming right now, particularly in New Zealand. There are a lot of benefits which come from setting up this type of business. It’s also not as difficult to set up an international call centre as you might think. Here, you’ll discover everything you need to know to launch an international call centre in New Zealand.
Why is New Zealand a great place to set up?
These days, few industries offer much in the way of job security. However, call centres are a growing trend, accounting for $22.9 billion in revenue worldwide. It is even estimated that this revenue will increase to a staggering $400 billion by the year 2022. So, you know why setting up a call centre can be a great idea, but why New Zealand?
Like many English-speaking countries, New Zealander’s are frustrated by the lack of local operators. At the very least, they’re tired of being put onto non-English speaking representatives. So, there’s a great demand for English-speaking operators and services. There are also a lot of attractive tax benefits in New Zealand, along with excellent trade deals which can help you to get set up at a more affordable price than you could elsewhere.
What will you need to launch a call centre?
Although New Zealand provides the right economic and business climate for a start-up call centre to thrive, it can be a challenge actually starting the business. This is because you’re going to need the right number of staff, alongside various equipment.
You’ll find a lot of great software programs out there to help you set up an international call centre. However, the amount of it you’ll need will be costly. It’s recommended all new call centres invest in predictive diallers, headsets, agent desktops, multichannel communications, cloud solutions and call routing software. This is just the basics. It’s also recommended you invest in analytics, scripting, performance management and call back software.
As well as the actual equipment and software, you’re also going to need to consider the legal aspects. Setting up a business anywhere in the world can be challenging legally. However, when you’re unfamiliar with the country you’re setting up in, there’s a lot more to learn about the legalities and it can be quite complex. That’s where the services of companies such as RSM come in useful. You should find out as much as you can about taxes and the legal aspects before attempting to start up a call centre.
Setting up a call centre in New Zealand can be lucrative, but there’s still a lot of challenges to overcome. If you want your international call centre to be a success, you’re going to need to do your research.
