The Nordstrom Way (1/10)

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My must-read customer service book is The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company by Robert Spector and Patrick D. McCarthy. Not only is it a fun little history of Nordstrom, it’s an examination of how to do customer service exceptionally well, and how to run a great sales team. More than anything, it’s an affirmation that spending money to make your customers happy, rather than cutting costs and nickle-and-diming your customers, reaps incredible benefits not only to your brand, but to your bottom line.

Want to read more reviews of this book or buy it? Check out the links below:

Contributors: Kim Stiens from Ranavain

Written by Ben Skute

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