Try to determine the context or intent in which the conflict occurred or is occurring. Is this behavior the norm? Is the team under crushing deadlines? Are team members not getting enough sleep, time off, exercise, and other healthy behaviors? There is no excuse for poor treatment of a teammate, and the behavior might still need to be reported, but there might also be an opportunity to have candid and private discussions to correct it. Conflict can sometimes be a team-building experience.
Contributor: Nance L. Schick from nschicklaw.com