Yehoshua Bomberg
This is the perfect book for employees working in a client-facing role. I was gifted this book myself and it has changed how I deal with clients. It talks about building long term professional working relationships with people, through choosing thoughtful gifts and investing back into the relationship, without expecting anything in return. It sounds like a simple idea, but this book showed me how to execute it well. And it’s not all about sending people a branded desk calendar for the holidays!
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Contributor: Elizabeth Harrin from Otobos Consultants Ltd
