James Metcalfe
Ask the training team to facilitate a conflict management class. Or, ask the group to complete a conflict assessment tool as part of a team building activity. Either way, schedule a follow-up session to talk through team styles, and perceptions. By doing so, you have the perfect opportunity to set ground rules on how the team and its members will handle conflict in the future.
Contributor: Dory Wilson from yourofficemom.com
