Customer Success, while still considered a niche by some, is one of the fastest growing categories in the B2B world and will soon become a mainstream practice. Top research and analyst firms, including HBR, Forrester, McKinsey and Gartner have recognized and endorsed it as a revenue-generating business discipline. The Customer Success Podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. The podcast is hosted by Allison Pickens, Chief Customer Officer at Gainsight, where she talks with industry experts from Fortune 500 brands and public companies to share how they run Customer Success in their organizations.
Contributors: Brian Brannon from Gainsight