The first thing to do is review the type and severity of the error. Most often the problem is not as big as we think it is at the time. If an employee misses a deadline, takes a calculated risk that doesn’t pan out, or simply makes a mistake, it’s most often easy to recover. Just follow these steps:
- Quickly admit the mistake
- Enact a plan to remedy the error and make those affected whole
- Develop a process to ensure it isn’t repeated
- And bonus points…. teach teammates so the lesson is adopted.
Contributor: Tim Toterhi from plotlineleadership.com