James Metcalfe
Online shopping is much harder with clothes, fragile items, and items that may need to be returned or exchanged, like gifts. I like to see and feel the material, try it on and see how it fits, etc., even for the kids. Sizing is not reliable and it’s hard to determine quality through a picture online. It’s often difficult to return items purchased online, especially if you have to pay for shipping to return it, insure it, package it up, take it to the post office or a delivery company, etc. What a hassle!
Contributor: Amanda Ponzar from health charities
