If you have your business processes well organized and can delegate about 80% of the tasks that need to be done, then it’s a reasonable time to consider expanding. Until you have this in place, it’s dangerous to expand because you as the owner will be able to attract new clients, but you’ll just let them down because you won’t be able to meet their needs or expectations. This is worse than not expanding at all.
Contributor: Lisa Shepherd from themezzaninegroup.com