James Metcalfe
How you see the world determines how you respond. Many people have what I call ’emotional arthritis’. They respond with anger, jealousy, and resentment first. They get involved in conversations that they should not be having in the situation. This is not a successful strategy for business success. Having emotional flexibility and negotiating prowess requires seeing other’s point of view and leading conversations in the right direction. If negotiations are not going well, see things from their perspective.
Contributor: Nancy Cramer from NancyCramer.com
