Seek To Listen and Understand (5/6)

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The best tool I know in that situation is to paraphrase what someone is saying, either to yourself or in reply to them.  As Stephen Covey says, Seek to understand, then to be understood.  Once someone believes that they are being heard and understood, they are far more likely to listen to you.

Contributor: Adam Cole from

Written by James Metcalfe

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