Nathaniel Fried
Those interested in making a custom order request do so through a web form and are connected to a design consultant within 24 hours of sending a request. The consultation is totally free and the customer can cancel the order should anything seem amiss before the order is confirmed. Once the consultation is complete a mockup of the order is sent to the customer for approval and production on the order begins. Once the order is ready, another image of the final product is sent to the customer for approval which then leads to the order being dispatched and delivered.
