Communicate (11/20)

People have so many questions, and they want to get answers immediately. Creating a comprehensive FAQ is great, but there will always be some unpredictable questions from the users—and you must answer them, and answer quickly. Create a support team that is ready to help 24/7.

Contributor: Alex Blazhevych from bonpay.com

Written by Nathaniel Fried

Co-founder of Fupping. Busy churning out content and building an empire.

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